A four-person shop in Everett, not a national call centre
MasterFix Appliance Repair was started in 2018 by Ramin Mirzayev, who had spent years working on other people’s schedules. The company still runs the way it started: a small team, a van each, and the person who books your job being someone you can reach again.
We work out of 187 Bow St in Everett, which puts us inside twenty minutes of most of Greater Boston and inside an hour of the New Hampshire towns we cover. That proximity is the whole business model. Same-day is not a marketing line when your technician is already two towns over.
We are an independent repairer. That means we are not an authorised service centre for any manufacturer, and we say so on every brand page. If your appliance is still inside its factory warranty, call the manufacturer first, because letting us touch it can void that cover. We would rather lose the job than cost you the warranty.
Where the numbers come from
Everything on this site that looks like a claim can be checked against a public source.
- 5.0★
- 79 Google reviews
Google Business Profile - 5.0★
- 152 Thumbtack reviews
Thumbtack pro profile - 327
- jobs booked through Thumbtack
Thumbtack pro profile - 8 yrs
- trading since 2018
Thumbtack pro profile
One figure on this site is ours rather than a platform’s: 5,000+ repairs completed. It comes from our own records, counting work closed through UltraFix, invoiced in-house and handled by our third technician. We label it as our own count rather than dressing it up as a review-site number.
We do not publish a fabricated first-visit fix rate. The figures above are the ones a customer can verify, and they were last checked on October 31, 2026.
Three things we will not do
Most complaints about appliance repair come down to the same three failures. These are ours to avoid.
Flat-rate quote before we start
You hear the price after the diagnosis and before a single screw comes out. You decide.
90-day warranty on parts and labour
If the same fault comes back inside 90 days, we return and put it right at no charge.
Two-hour arrival window
No waiting from eight to noon. We book a two-hour window and call when the van is close.
The team
Four technicians. Ramin Mirzayev still takes jobs himself, which is why his name turns up in the reviews alongside Tim and Bouston.
Thumbtack named the company a Top Pro in 2025, a status given to the highest-rated and most-booked professionals on the platform.
The area
257 ZIP codes across 155 towns and eight counties: Middlesex, Essex, Suffolk, Norfolk, Worcester and Plymouth in Massachusetts, plus Hillsborough and Rockingham in New Hampshire.
We turn down work outside that. A technician who cannot get to you in time is worse than one who says no.
What Our Customers Say
Copied word for word from the company's public Thumbtack profile, including the one that says the repair was not cheap.
Marlon J.
Thank you so much! Great customer service. Came and fixed our washer, looks good as new! Hire him
Samsung washer or dryer
Rodney P.
Tim was very professional and did his job correctly but was sent a defective part. Ramin came and replaced the defective part and my stove works again. After an initial problem that wasn't their fault, masterfix did an excellent job. I would not hesitate to use them again. Thanks Tim and Ramin!
GE oven or stove
Norma M.
My dryer was fixed immediately and the contractor gave me filter change recommendations. However, it was not cheap.
GE washer or dryer
Luis D.
Master fix came out quickly and got my stove working with no fuss. Great service
GE oven or stove
Chitra S.
He was very responsive to messages and was available for a quick diagnosis and a fix. Did a great job!
KitchenAid dishwasher
Matthew G.
Highly recommend for appliance needs! Came same day and fixed washer for a fair price! I highly recommend for any appliance needs!
Christopher D.
Bouston was very professional and knowledgeable. He diagnosed the problem and had the parts replaced quickly. I am very pleased with the results.
Kenmore oven or stove
Marouff H.
Tim responded right away and showed up in 20 minutes and had the parts in hand. Great service and will be using them in the future for any appliance issues
Samsung washer or dryer
Olubukola A.
Quick response and very punctual. He was able to identify that the control board in my appliance was damaged. After discussing the options, I decided to replace the appliance rather than repair it. I appreciate the prompt service and clear diagnosis.
Frigidaire microwave oven
Jim C.
Ramen came out the same day, diagnosed the problem and brought it back to life. He has all the right tools and knows how to use them. The problem was hard to diagnose after the initial repair but he nailed it. He's friendly and professional. He is definitely worth hiring. He will be my first call from now on when I need an appliance repaired.
Whirlpool washer or dryer
Still not working?
Tell us the appliance and your ZIP code. We will call back with a two-hour window, usually within the hour.