Most freezer repairs are done in a single 60 to 120 minute visit.
Freezer repair across Greater Boston
A freezer failure is expensive in a way most appliance faults are not, because the contents go with it. When someone calls about a freezer that is climbing above 10°F, we treat it the way we treat a refrigerator: it gets the next available slot.
Chest freezers are mechanically simple, which works in your favour. Most faults are the start relay, the thermostat or the door seal, and all three are inexpensive parts.
Upright and frost-free freezers add a defrost system, and that is where they fail: a heater, a bi-metal thermostat or a timer that has stopped cycling, so ice builds on the evaporator until airflow stops.
- Flat price after diagnosis
- 90-day warranty
- Licensed and insured
Freezer repair symptoms we see every week
Recognise one of these and you already know most of what a technician needs to hear on the phone.
Freezer is running but not freezing
Start relay, thermostat, or a defrost system that has iced the evaporator solid.
Heavy frost build-up on the walls
A door seal letting humid air in, or the defrost heater no longer clearing the coil.
Compressor runs constantly
A seal that no longer closes, a thermostat stuck closed, or a condenser coil packed with dust.
Clicking every few minutes then silence
The start relay is trying and failing to start the compressor. Left alone, this can cook the compressor windings.
Water pooling underneath
A blocked defrost drain, the same fault refrigerators get, or melt water from a unit that stopped freezing overnight.
Alarm sounding on a modern freezer
Temperature alarm, usually triggered by a door left ajar or by an evaporator that has iced up.
On the van
These are the parts we carry as stock, which is why most repairs finish without a second visit. Most freezer repairs are done in a single 60 to 120 minute visit.
- Start relays and overload protectors
- Defrost heaters, timers and bi-metals
- Thermostats and control boards
- Evaporator and condenser fans
- Door gaskets and hinges
- Temperature sensors
How a repair visit actually goes
No four-hour windows, no diagnosis-by-phone, no price that changes once the panel is off.
- 1
You tell us what it is doing
Three questions online, or one phone call. The more specific the symptom, the better the odds the right part rides along on the first visit.
- 2
We confirm a two-hour window
Not a morning, not an all-day wait. We call back to agree a window and ring again when the van is close.
- 3
Diagnosis, then a flat price
The technician finds the fault and quotes the whole repair before touching anything. If you decline, you pay the diagnostic and nothing more.
- 4
Repaired, with 90 days behind it
Most repairs finish in the same visit. Parts and labour carry a 90-day warranty.
Freezer repair by town
We cover 75+ towns for this service. Pick yours for local ZIP coverage and booking.
- Acton, MA
- Andover, MA
- Arlington, MA
- Bedford, MA
- Belmont, MA
- Beverly, MA
- Billerica, MA
- Boston, MA
- Braintree, MA
- Brockton, MA
- Brookline, MA
- Brookline, NH
- Burlington, MA
- Cambridge, MA
- Chelmsford, MA
- Chelsea, MA
- Clinton, MA
- Concord, MA
- Danvers, MA
- Dedham, MA
- Derry, NH
- Dracut, MA
- Everett, MA
- Framingham, MA
- Gloucester, MA
- Haverhill, MA
- Hingham, MA
- Hudson, MA
- Hudson, NH
- Ipswich, MA
- Lawrence, MA
- Lexington, MA
- Lincoln, MA
- Londonderry, NH
- Lowell, MA
- Lynn, MA
- Malden, MA
- Marblehead, MA
- Marlborough, MA
- Maynard, MA
Freezer repair by brand
Each brand fails in its own way. These pages list the faults we see most on each.
What people said after a freezer repair
Every review below is copied word for word from the company's public Thumbtack profile.
Thank you so much! Great customer service. Came and fixed our washer, looks good as new! Hire him
Tim was very professional and did his job correctly but was sent a defective part. Ramin came and replaced the defective part and my stove works again. After an initial problem that wasn't their fault, masterfix did an excellent job. I would not hesitate to use them again. Thanks Tim and Ramin!
My dryer was fixed immediately and the contractor gave me filter change recommendations. However, it was not cheap.
Master fix came out quickly and got my stove working with no fuss. Great service
He was very responsive to messages and was available for a quick diagnosis and a fix. Did a great job!
Highly recommend for appliance needs! Came same day and fixed washer for a fair price! I highly recommend for any appliance needs!
Freezer repair questions
- How long will food stay frozen while I wait for a technician?
- A full chest freezer that stays shut holds safely for about 48 hours, an upright for around 24. Keep the door closed and do not check on it.
- There is ice on the back wall. Should I defrost it manually?
- You can, and it will run again for a while, but the ice will return within weeks. The defrost system is the actual fault and it is worth fixing properly.
- Do you service garage and basement freezers?
- Yes. Note that many freezers are not rated for unheated spaces below about 40°F, and a garage freezer in a Massachusetts winter can stop cycling for that reason alone.
- Can you repair commercial and standalone ice storage freezers?
- We handle light commercial units in restaurants and cafés. Walk-in cold rooms are outside what we do.
Freezer still not right?
Tell us the appliance and your ZIP code. We will call back with a two-hour window, usually within the hour.