Independent repair, not a manufacturer service centre
Samsung appliance repair
Samsung builds heavily electronic appliances, so faults tend to show as error codes rather than obvious mechanical failures. That is useful: the code usually names the circuit before we arrive.
We are not an authorised Samsung service centre, and we will say so before you book. We are an independent repairer working out of Everett, Massachusetts, and if your appliance is still inside its manufacturer warranty you should call Samsung first, because an independent repair can void it.
Outside that warranty, we handle Samsung appliances the same way we handle everything else: a flat price after the diagnosis, parts stocked on the van where we can, and 90 days of cover on what we fit.
- Flat price after diagnosis
- 90-day warranty
- 8 years in business
Samsung faults we see repeatedly
Every manufacturer has its own weak points. These are the ones that bring us out to this brand most often.
- Ice makers freezing over in French-door refrigerators
- 4C and 5E codes on washers, pointing at water supply and drainage
- Twin Cooling evaporator fans icing up
- Touch control panels on ranges losing response after a spill
Samsung appliances we repair
- Samsung refrigerator repair
- Samsung freezer repair
- Samsung washer repair
- Samsung dryer repair
- Samsung dishwasher repair
- Samsung oven repair
- Samsung range repair
- Samsung cooktop repair
- Samsung range hood repair
- Samsung microwave repair
- Samsung ice maker repair
- Samsung wine cooler repair
- Samsung warming drawer repair
How a repair visit actually goes
No four-hour windows, no diagnosis-by-phone, no price that changes once the panel is off.
- 1
You tell us what it is doing
Three questions online, or one phone call. The more specific the symptom, the better the odds the right part rides along on the first visit.
- 2
We confirm a two-hour window
Not a morning, not an all-day wait. We call back to agree a window and ring again when the van is close.
- 3
Diagnosis, then a flat price
The technician finds the fault and quotes the whole repair before touching anything. If you decline, you pay the diagnostic and nothing more.
- 4
Repaired, with 90 days behind it
Most repairs finish in the same visit. Parts and labour carry a 90-day warranty.
Samsung repair by town
Local pages with ZIP coverage and booking for the towns we visit most.
- Acton, MA
- Andover, MA
- Arlington, MA
- Bedford, MA
- Belmont, MA
- Beverly, MA
- Billerica, MA
- Boston, MA
- Braintree, MA
- Brockton, MA
- Brookline, MA
- Brookline, NH
- Burlington, MA
- Cambridge, MA
- Chelmsford, MA
- Chelsea, MA
- Clinton, MA
- Concord, MA
- Danvers, MA
- Dedham, MA
- Derry, NH
- Dracut, MA
- Everett, MA
- Framingham, MA
- Gloucester, MA
- Haverhill, MA
- Hingham, MA
- Hudson, MA
- Hudson, NH
- Ipswich, MA
- Lawrence, MA
- Lexington, MA
Reviews from customers we visited
Every review below is copied word for word from the company's public Thumbtack profile.
Thank you so much! Great customer service. Came and fixed our washer, looks good as new! Hire him
Tim responded right away and showed up in 20 minutes and had the parts in hand. Great service and will be using them in the future for any appliance issues
Tim was very professional and did his job correctly but was sent a defective part. Ramin came and replaced the defective part and my stove works again. After an initial problem that wasn't their fault, masterfix did an excellent job. I would not hesitate to use them again. Thanks Tim and Ramin!
My dryer was fixed immediately and the contractor gave me filter change recommendations. However, it was not cheap.
Master fix came out quickly and got my stove working with no fuss. Great service
He was very responsive to messages and was available for a quick diagnosis and a fix. Did a great job!
Samsung repair questions
- Are you an authorised Samsung service centre?
- No. We are an independent repair company and we are not affiliated with Samsung. If your appliance is still inside its manufacturer warranty, contact Samsung first, because an independent repair can void that cover.
- Do you use genuine Samsung parts?
- We fit manufacturer parts wherever they are available and reasonably priced. Where a manufacturer part is discontinued or absurdly expensive we will tell you what the alternative is and let you decide.
- How long does a Samsung repair take?
- Most repairs finish in a single visit of one to two hours. Anything needing an ordered part takes a second visit, usually within a few working days.
- What does the warranty cover on a Samsung repair?
- Parts and labour for 90 days. If the same fault comes back inside that window we return at no charge.
Samsung appliance playing up?
Tell us the appliance and your ZIP code. We will call back with a two-hour window, usually within the hour.