Most freezer repairs are done in a single 60 to 120 minute visit.
U-Line freezer repair
U-Line makes undercounter refrigeration and ice machines, which live in kitchen islands and bars and need pulling out for almost any repair.
Chest freezers are mechanically simple, which works in your favour. Most faults are the start relay, the thermostat or the door seal, and all three are inexpensive parts.
- Independent repairer
- 90-day warranty
- Flat-rate quotes

Freezer repair symptoms on a U-Line
These are the freezer faults we see on every brand. The U-Line-specific ones are listed underneath.
Freezer is running but not freezing
Start relay, thermostat, or a defrost system that has iced the evaporator solid.
Heavy frost build-up on the walls
A door seal letting humid air in, or the defrost heater no longer clearing the coil.
Compressor runs constantly
A seal that no longer closes, a thermostat stuck closed, or a condenser coil packed with dust.
Clicking every few minutes then silence
The start relay is trying and failing to start the compressor. Left alone, this can cook the compressor windings.
Water pooling underneath
A blocked defrost drain, the same fault refrigerators get, or melt water from a unit that stopped freezing overnight.
Alarm sounding on a modern freezer
Temperature alarm, usually triggered by a door left ajar or by an evaporator that has iced up.
What tends to fail on U-Line
- Undercounter ice machine pumps
- Condenser fans clogged by cabinet dust
- Door hinges and seals
- Control boards
Parts we carry for freezer repairs
These are the parts we carry as stock, which is why most repairs finish without a second visit. Most freezer repairs are done in a single 60 to 120 minute visit.
- Start relays and overload protectors
- Defrost heaters, timers and bi-metals
- Thermostats and control boards
- Evaporator and condenser fans
- Door gaskets and hinges
- Temperature sensors
U-Line freezer repair near you
- Acton, MA
- Andover, MA
- Arlington, MA
- Bedford, MA
- Belmont, MA
- Beverly, MA
- Billerica, MA
- Boston, MA
- Braintree, MA
- Brockton, MA
- Brookline, MA
- Brookline, NH
- Burlington, MA
- Cambridge, MA
- Chelmsford, MA
- Chelsea, MA
- Clinton, MA
- Concord, MA
- Danvers, MA
- Dedham, MA
- Derry, NH
- Dracut, MA
- Everett, MA
- Framingham, MA
- Gloucester, MA
- Haverhill, MA
- Hingham, MA
- Hudson, MA
Recent reviews
Every review below is copied word for word from the company's public Thumbtack profile.
Thank you so much! Great customer service. Came and fixed our washer, looks good as new! Hire him
Tim was very professional and did his job correctly but was sent a defective part. Ramin came and replaced the defective part and my stove works again. After an initial problem that wasn't their fault, masterfix did an excellent job. I would not hesitate to use them again. Thanks Tim and Ramin!
My dryer was fixed immediately and the contractor gave me filter change recommendations. However, it was not cheap.
Questions we get asked
- What goes wrong with U-Line freezers?
- Undercounter ice machine pumps is the fault we attend most on this combination. U-Line makes undercounter refrigeration and ice machines, which live in kitchen islands and bars and need pulling out for almost any repair.
- How long will food stay frozen while I wait for a technician?
- A full chest freezer that stays shut holds safely for about 48 hours, an upright for around 24. Keep the door closed and do not check on it.
- There is ice on the back wall. Should I defrost it manually?
- You can, and it will run again for a while, but the ice will return within weeks. The defrost system is the actual fault and it is worth fixing properly.
- Do you service garage and basement freezers?
- Yes. Note that many freezers are not rated for unheated spaces below about 40°F, and a garage freezer in a Massachusetts winter can stop cycling for that reason alone.
- Do you carry U-Line parts for this?
- We stock the common failures listed on this page. Anything model specific is ordered after the diagnosis, and we tell you the wait before you commit. Every part carries 90 days of warranty.
U-Line freezer not working?
Tell us the appliance and your ZIP code. We will call back with a two-hour window, usually within the hour.
