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MasterFix Appliance Repair

Built-in ice makers take under an hour. Standalone machines take longer.

U-Line ice maker repair

U-Line makes undercounter refrigeration and ice machines, which live in kitchen islands and bars and need pulling out for almost any repair.

Standalone and undercounter ice machines from Scotsman, Hoshizaki and U-Line are a different animal. They have their own condensers, pumps and cleaning cycles, and about half the calls we attend on them are scale build-up rather than a broken part.

  • Independent repairer
  • 90-day warranty
  • Flat-rate quotes
4.9 on Google, 68 reviews5.0 on Thumbtack, 152 reviews
U-Line ice maker

Ice maker repair symptoms on a U-Line

These are the ice maker faults we see on every brand. The U-Line-specific ones are listed underneath.

  • No ice at all

    Water inlet valve, a frozen fill tube, or a module that has stopped cycling.

  • Ice cubes are hollow or too small

    Low water pressure at the valve, or a partly blocked supply line or filter.

  • Ice maker keeps jamming

    The ejector arm or the mould heater. Cubes that do not release properly bridge together and lock the mechanism.

  • Water leaking into the freezer

    An inlet valve that no longer closes fully, or a misaligned fill tube spraying past the mould.

  • Ice tastes or smells wrong

    Almost always the water filter, or a supply line that has sat unused. Rarely a fault in the appliance.

  • Standalone machine producing cloudy ice

    Scale build-up in the evaporator plate. These machines need a descaling cycle on a schedule.

What tends to fail on U-Line

  • Undercounter ice machine pumps
  • Condenser fans clogged by cabinet dust
  • Door hinges and seals
  • Control boards

Parts we carry for ice maker repairs

These are the parts we carry as stock, which is why most repairs finish without a second visit. Built-in ice makers take under an hour. Standalone machines take longer.

  • Ice maker modules and ejector assemblies
  • Water inlet valves
  • Fill tube heaters
  • Optical and bail-arm sensors
  • Water filters and supply lines
  • Pumps and float switches for standalone machines

Recent reviews

Every review below is copied word for word from the company's public Thumbtack profile.

  • Thank you so much! Great customer service. Came and fixed our washer, looks good as new! Hire him
    Marlon J. · Samsung washer or dryer
    · via Thumbtack
  • Tim was very professional and did his job correctly but was sent a defective part. Ramin came and replaced the defective part and my stove works again. After an initial problem that wasn't their fault, masterfix did an excellent job. I would not hesitate to use them again. Thanks Tim and Ramin!
    Rodney P. · GE oven or stove
    · via Thumbtack
  • My dryer was fixed immediately and the contractor gave me filter change recommendations. However, it was not cheap.
    Norma M. · GE washer or dryer
    · via Thumbtack

Read all reviews on Thumbtack

Questions we get asked

What goes wrong with U-Line ice makers?
Undercounter ice machine pumps is the fault we attend most on this combination. U-Line makes undercounter refrigeration and ice machines, which live in kitchen islands and bars and need pulling out for almost any repair.
My ice maker stopped after I changed the water filter.
Air in the line. Run four or five litres through the dispenser to purge it, then give the ice maker a full cycle.
How much ice should a refrigerator ice maker produce?
Roughly three to four pounds a day on a domestic unit. If yours has fallen well below that, the fill valve or water pressure is the place to look.
Do you service commercial ice machines?
We service undercounter and light commercial machines in cafés and small restaurants, including Scotsman and Hoshizaki.
Do you carry U-Line parts for this?
We stock the common failures listed on this page. Anything model specific is ordered after the diagnosis, and we tell you the wait before you commit. Every part carries 90 days of warranty.

U-Line ice maker not working?

Tell us the appliance and your ZIP code. We will call back with a two-hour window, usually within the hour.

(617) 685-8530Book online